Last updated: January 30, 2026
Privacy Policy
How we collect, use, and protect your data
Doculer ("Doculer", "we", "us", or "our") operates the website https://doculer.com and its subdomains, and provides the Doculer brand and communications governance platform (the "Service").
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website or use our Service, and describes your rights under applicable data protection laws.
Who We Are
Doculer is a provider of a unified brand and communications consistency platform that helps organizations understand, govern, and improve their content across multiple channels.
For the purposes of data protection laws, Doculer acts as:
Data Controller
For website visitors, prospects, and account administration data
Data Processor
For customer content and end-user data processed on behalf of customers
Information We Collect
2.1 Information You Provide Directly
We may collect information you provide to us, including:
- Name, email address, company name, job title
- Account credentials and authentication details
- Billing and subscription information
- Support requests and communications
- Configuration data (brands, guidelines, policies, workflows)
2.2 Content Processed on Behalf of Customers
When you use the Service, we may process content you choose to connect or upload, such as:
- Documents, emails, messages, web content, and other communications
- Brand guidelines, policies, and reference materials
- Metadata related to content (timestamps, authorship, channel)
This content may contain personal data depending on customer usage. Doculer processes this data solely on customer instructions.
2.3 Automatically Collected Information
We may automatically collect limited technical data, including:
- IP address
- Device and browser type
- Log data and usage analytics
- Cookies and similar technologies (see Section 9)
How We Use Information
We use personal data for the following purposes:
- To provide, operate, and secure the Service
- To analyze content for brand consistency, compliance, and risk
- To generate reports, scores, and recommendations
- To manage accounts, billing, and customer support
- To improve product performance, reliability, and usability
- To comply with legal and regulatory obligations
We do not use customer content to train shared or public AI models by default.
Legal Bases for Processing (GDPR / UK GDPR)
We process personal data under one or more of the following legal bases:
Contractual necessity
To deliver the Service you have subscribed to
Legitimate interests
To operate, secure, and improve our platform
Consent
Where explicitly requested (e.g. marketing communications)
Legal obligation
To comply with applicable laws and regulations
AI and Automated Processing
Doculer uses a combination of automated systems, including machine learning and semantic analysis, to analyze content.
AI outputs are designed to support human decision-making, not replace it
Customers retain control over approvals, enforcement, and actions
Customer content is not used to train generalized AI models unless explicitly agreed
Automated processing is explainable, auditable, and traceable
Data Sharing and Sub-Processors
We may share data with trusted third parties only as necessary to operate the Service, including:
- Cloud infrastructure providers
- Authentication and identity providers
- Payment processors
- Analytics and monitoring services
- AI service providers (OpenAI, Anthropic, Google)
AI service providers are used exclusively for content analysis and processing on customer instructions. Customer content is not used to train their models unless explicitly agreed.
All sub-processors are subject to confidentiality, security, and data protection obligations. A current list of sub-processors is available upon request.
International Data Transfers
Where personal data is transferred outside the UK or EEA, we rely on appropriate safeguards, such as:
- UK Addendum or EU Standard Contractual Clauses
- Adequacy decisions where applicable
- Additional technical and organizational safeguards
Data Retention
We retain personal data only for as long as necessary:
Account and billing data
For the duration of the account and as required by law
Customer content
According to customer configuration and contractual terms
Logs and audit data
Retained for security, compliance, and operational purposes
Customers may configure retention settings where supported.
Cookies and Tracking
Doculer uses cookies and similar technologies to:
- Enable core website functionality
- Understand website usage and performance
- Improve user experience
You can manage cookie preferences through your browser settings. We do not use cookies for invasive ad tracking.
Security
Security is a core design principle at Doculer. Measures include:
Encryption in transit and at rest
Tenant isolation
Role-based access controls
Audit logging
Least-privilege access for integrations
No system is 100% secure, but we work continuously to protect customer data.
Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent
Lodge a complaint with a supervisory authority
Requests can be made by contacting us at the address below.
Customer Responsibilities
Customers are responsible for:
- Ensuring they have appropriate rights and notices to process content
- Configuring the Service in compliance with applicable laws
- Managing user access and permissions
Doculer acts on customer instructions when processing customer content.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the website or Service. The "Last updated" date indicates the latest revision.
Contact Us
For privacy-related questions or requests: